HB Blog

Insights from the leadership at HB on technology and culture

Considering AV as a Service (AVaaS)

on October 10, 2019

It wasn’t long ago that technology was grudgingly adopted and often it seemed as though it presented more obstacles than advantages. Consider meetings and conferences from a decade ago—too many people in small spaces, trying to use cumbersome AV or videoconferencing tools that simply weren’t up to the task. Unplugged wires, damaged cables, and connectivity—or the lack of connectivity—were constant issues. It’s not hard to guess the outcomes of such meetings—miscommunication, wasted time, and added expense. Recently, however, video collaboration has been revamped and the issues we once faced are no longer obstacles, but that doesn't mean it's smooth sailing yet. Businesses can expand their reach by investing in collaborative tools but, because of rapid advancements in today’s technology, many of the parts still don’t match—some are updated, some are lagging, and some are too dated to function with the rest of the equipment. As Peter Charland, Executive Vice President, Sales at HB Communications explains, AV as a service (AVaaS) could be the solution you are looking for to seamlessly connect collaborative tools

Understanding What AVaaS Is

AVaaS outsources AV and video services to streamline processes that include more than just hardware and equipment. It encompasses a range of cloud-based, remote management services reinforced by on-site service resources. It’s an all-in-one approach to video collaborative tools and resources. 

Like Software as a Service (SaaS), AVaaS is the next step in business collaboration technology—a truly comprehensive utility model used as a single entity. What businesses once had to build piece by piece is now available—without the old hiccups—as a streamlined service. The biggest perk: this method is an all-cloud approach with guaranteed services and updated equipment which is easier than patching together disparate systems for an already taxed IT team to struggle with. 

the Components of AVaaS 

The easiest way to visualize AVaaS is as an extension of the cloud. By analyzing an organization’s processes and functions a collaboration expert creates a solution based on this analysis, then install and integrate the necessary tools. The equipment will vary depending on an organization’s size and needs—tailored to fit each individual company. Rather than a one-size-fits all solution, companies have a system designed for their particular systems and processes. 

Once it’s established, the system is then programmed for ease of navigation and control. With this solution, the design, software, hardware, and service become one package. The organization just has to engage with the system and pay a single monthly fee to ensure that they are getting the best solution for their needs. 

It’s like renting a house instead of owning it. Unlike renting a home, however, your return on investment will increase, because maintenance and service are all part of the cost. 

To gain the benefits of AVaaS, companies will need a globally managed service that integrates the necessary components, such as:

  • A 24/7 help desk
  • Conference production
  • Managed video network services
  • Remote monitoring and management

Another benefit of adopting AVaaS is that there’s not a need for a dedicated in-house AV staff, your vendor partner takes care of whatever you need. For many, that’s a very big selling point.

Reaping the Benefits of AVaaS 

Companies looking to explore AVaaS can contract for customized levels of service guaranteeing the expertise their company needs. AVaaS is the natural reaction to years of companies outsourcing IT. Global businesses—for which remote collaboration is crucial—have led this transformation, but they aren’t the only ones that can leverage it for better communication and collaboration.

There are benefits across the board for leveraging AVaaS. It strategically eliminates traditional hardware and its associated labor costs by transforming it into an operating cost instead. But in the most basic terms—it’s simpler for employees, it’s less messy, and there’s no drama—service is built into the system.

Today, businesses need to run as fast as the most updated tech, and no one has time for miscommunication and AV glitches that slow down processes and prevent clear, responsive collaboration. Putting AV in the hands of the experts will help you spend time focusing on the business that matters—yours.