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3 Ways Remote Monitoring And Management (RMM) Benefits You

on September 26, 2019

Today, utilizing new technology is a necessity. Audiovisual technology is transforming how companies of all sizes conduct business. Furthermore, most new technology has become a service unto itself rather than just an install, with the expansion of as-a-service (aaS).

Until three years ago, unified communications (UC) technology was how your company communicated, and while that’s still true, what is new is that subscription services are nearly more important than the technology. Previously, network video bridges, routers, and management tools all had to connect to infrastructure, now it’s all in the cloud and you can benefit from that.

Many companies are trusting their audiovisual needs to managed service providers (MSP). An MSP ensures all installed systems are delivering the expected outcomes. However, MSPs alone aren’t enough to ensure your systems are running at maximum efficiency. Remote monitoring and management (RMM) is a service that provides 24/7 monitoring and diagnostics to your AV technology.

Proactive Monitoring

Monitoring existing technological systems has never been more important than it is in today. For various reasons—security, maintenance, malfunctions—constant monitoring and management of business technology has become the norm in every industry.

RMM takes monitoring to the next level. Security and hardware issues are inevitable when leveraging multiple technologies, but RMM can identify potential issues in your tech before it causes major damage.

Some RMM providers offer proactive sweeps designed by engineers to verify system operations and identify potential issues. Proactive maintenance plans included in an RMM system serves all devices connected to a network. This proactive monitoring detects internet outages, low disk space, high CPU usage, and many other potentially crippling issues.

Proactive monitoring ensures problems are remedied before they even become a problem.

Increased Productivity

Professional monitoring through RMM also boosts productivity. Employee productivity is increased when your technology environment is consistent. When systems are working properly and effectively, employees use them more frequently and more efficiently. With RMM, productivity is boosted by reducing—or eliminating—idle time caused by network malfunctions.

On-Site Staffing

Alongside proactive maintenance and boosted productivity, RMM also enables more efficient events and meetings. Video collaboration is key to any meeting, but collaboration technology can be prone to glitches and user-error. A good RMM provider offers strategic staffing for events and meeting areas. Strategic staffing provides both ongoing audiovisual support as well as on-site event management. RMM strategic staffing increases operational efficiency and flexibility.


As video meetings continue to increase, managing conferencing systems is becoming more difficult. An RMM system, however, simplifies the maintenance and streamlines efficiency. Through predictive monitoring, proactive sweeps, and strategic staffing, RMM will boost all around productivity.

However, choosing an RMM is only half the battle. Finding a provider with the reputation and manpower to monitor your systems around the clock and provide exceptional support and services is critical to the overall success of an RMM.

This is where HB Communications comes in. HB offers a new RMM—HBview—that is designed to ensure your systems are monitored and functioning as efficiently as possible. HB looks at RMM as an ongoing process, finishing an install is not the end of the project. We continue to provide feedback by alerting and fixing tech when it deviates from the set up and install and we continue to use that knowledge to support you.