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Videoconferencing Improves Healthcare Experience for Children

on July 14, 2014

The very idea alone of having a child hospitalized is hard to palate for anyone. Due to sterilization and privacy rules, it is not always possible for all of the child’s closest family to be present. Here, technology plays an important role in improving the patient experience for children.

The very idea alone of having a child hospitalized is hard to palate for anyone. Whether the condition is serious or not, there is a staunch uncertainty that comes with long stays that can be tough on parents and loved ones.

For the child that has to stay for an extended period of time in a hospital it is hard as well. While certain loved ones may be able to make regular visits, it is not always possible for all of the child’s closest family to be present. Sometimes it isn’t even a choice as sterilization and privacy rules within the healthcare industry can reduce accessibility.

This is unfortunate, but it is also a great opportunity for hospital video conferencing technology to come in and play in important role in improving the patient experience for children.

In a recent Reuters article, a program that has been taking place at the University of California at Davis Children’s Hospital where children spending extended periods of time in the hospital (more than 4 days) are given access to family via web applications using video conferencing technology. Based upon the study against a group who were not given access to their friends and family using video, the children who had access to video saw their stress level reduced by more than 30% versus the non-connected group.

One of the challenges is simplicity and compatibility. With BYOD being so prevalent these days, should hospitals offer dedicated telepresence to help solve this challenge? For the purposes of reliability and compatibility, it would seem to be the right decision.

At HB Communications, we work with clients to solve their communications challenges using the best technology. This includes healthcare as well as a number of other leading industries. For more information on how HB can connect your business to better results, reach out to our team. We look forward to hearing from you.