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Video Collaboration: What to Know Before Going Mobile

on February 09, 2016

Picking the right videoconferencing systems can seem intimidating. Ask yourself these questions to ensure you find one that’s right for your business.

Video collaboration tools free workers from constant business-related travel, and mobile devices are releasing them from any kind of office at all. Fewer hours spent planning meetings and coordinating schedules means more time spent on productivity. But before your company jumps on the mobile bandwagon, make sure you’re not going to cause more headaches than you’ll prevent.

Choosing a videoconferencing platform is complicated. A bevy of mediums and software exist, all promising the best results for your company. So how can you be sure you’re making the best selection? There are a few questions to ask as you decide on the platform that’s best for your business.

Do Your Research

Know the answer to these questions before you make any decision:

  • What video conference platform do you plan to use? Will it meet your needs?
  • Is it scalable, allowing room for fluctuations in growth?
  • Will you use the platform just for video interaction, or do you want file sharing abilities?
  • How secure is it?
  • How many users can it reliably connect at once?

Determine what your company needs, and see how potential platforms measure up. You want this program to allow your company to communicate with ease, so don’t skimp on the features. And if you’re using a cloud based model, be sure you are partnering with the right managed service providers, someone who understands your industry, and provides exactly the level of service you need for your particular business requirements. Working in highly sensitive areas like finance and healthcare is a whole different can of worms to, let’s say, retail, and you must perform due diligence before you invest.

Is It Mobile-Friendly?

Make sure your chosen platform is optimized for mobile users. While nearly all services will claim they are, what they usually mean is they can be accessed through the internet. As mobile users know, this doesn’t make something mobile-friendly. To optimize for mobile use, the software will be adaptable to the restrictions mobile devices present.

Many mobile devices use more limited controls than desktops, and tablet or smartphone users typically can’t adjust screen size or audio if the interface isn’t optimized. A fully optimized program will give all users full control over their experience and total accessibility to file sharing and other features.

Also, many mobile users pay for data, which is consumed at a rapid rate when downloading video. A mobile optimized platform takes this into account, offering low data usage for mobile users while still maintaining a quality image and real-time communications.

Is It User Friendly?

If the software is too technical, your employees won’t be able to make the most of it. It may feature the latest additions, but they won’t do your business any good if no one knows how to use them.

Training sessions, while important, eat up valuable resources and still may not effectively connect everyone on the same technical level. To save time and frustration and make the most of your videoconference, intuitive software is a must when deciding on a platform.

This is another moment when user reviews can help. If there’s one thing that makes a customer dissatisfied, it’s not knowing how to use the product. Research the ease of use for the platforms you’re considering as described by existing customers.

Is the Developer Forward-Thinking?

We all know how quickly software becomes outdated. When you choose a videoconference platform, make sure the developer or managed service provider plans to continue upgrading and improving the technology when new advancements become available. You could always switch to a new service if the first becomes outdated, but finding a company you can stick with will save time—and probably money—in the long run.

Videoconferencing can liberate your business and save you money. Letting workers connect from any location (be it another office, a cab, or a city cafe) gives them the flexibility and collaborative power never before available. Choose the platform that will keep your company optimally connected.

Image credit:  StockSnap.io