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Unified Communications: the Present and the Future

on October 24, 2014

The global market for unified communication (UC) systems is growing at a rapid speed since organizations are fast embracing UC as a way to build more productive collaboration. The proliferation of mobile technology has been one of the most important changes in today’s business landscape, which is shaping the way UC is being integrated within the business frameworks. These trends and practices are not only impacting the present state of UC, but deciding its future as well.

The global market for unified communication (UC) systems is growing at a rapid speed since organizations are fast embracing UC as a way to build more productive collaboration. The proliferation of mobile technology has been one of the most important changes in today’s business landscape, which is shaping the way UC is being integrated within the business frameworks. These trends and practices are not only impacting the present state of UC, but deciding its future as well.

MarketsandMarkets has released a new report, “Mobile Unified Communications and Collaboration Market by Solutions (Conferencing, Unified Messaging, Voice, Collaboration), & by Deployment Type (Cloud & On-Premise) – Global Forecast to 2019”, which maps the mobile UC market globally on the basis of various solutions, services, deployment types, user categories, key industrial factors and regions. This report offers detailed analysis, forecasts and trends of market sizes for mobile UC along with identifying the key market drivers, the challenges and the opportunities.   

Factors defining the unified communications market

Rise of mobile technology

The mobile revolution has recently been at the center of many key trends. Mobile computing has changed the way we communicate and has hugely affected collaboration in the workplace. Naturally, this has created a demand for mobile specific communication and collaboration tools. The mobile UC market addresses these demands with a range of communication and collaboration tools which include voice solutions, audio/web/video conferencing, video chats and so on.

Remote workforce

The concept of working-from-anywhere is being adopted by an increasing number of businesses. Today the workforce is no longer working under the same roof but scattered, perhaps, across the globe. This means there is a growing need for robust collaboration solutions because people working remotely need to remain connected with each other seamlessly. This is causing the mobile UC market to evolve significantly.

Bring-your-own-device (BYOD) approach

The BYOD trend is one of the main forces driving the mobile UC market. The key BYOD benefits - virtual workspace, lower cost of ownership and uninterrupted workflow across multiple channels is all affecting the mobile UC market.   

The present and the future

When it comes to the future of the mobile unified communications and collaboration market, MarketsandMarkets predicts that global growth is likely to increase from $5.15 billion in 2014, to $17.38 billion by 2019, at a CAGR of 27.5 percent. In terms of region, North America will form the biggest market for mobile unified communications - which looks like a great opportunity for UC systems providers from the region.   

Considering the changing face of today’s businesses, the changing needs and demands of organizations will underscore the key developments in the unified communications market, now and in the future.

Sources: TelecomReseller