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Understanding Unified Communication’s Platforms Vs. Use-Case

on July 04, 2014

Unified Communication by itself usually reflects 3 major areas, Voice, Messaging and Presence. While as a whole Unified Communication is seeing growth, much of the excitement regarding Unified Communication hasn’t been for the platforms mentioned above, but rather for the use case that some refer to as UC&C, or Unified Communication and Collaboration.

Unified Communication by itself usually reflects 3 major areas, Voice, Messaging and Presence. While as a whole Unified Communication is seeing growth, much of the excitement regarding Unified Communication hasn’t been for the platforms mentioned above, but rather for the use case that some refer to as UC&C, or Unified Communication and Collaboration.

The collaboration component of Unified Communication is the added functionality that allows more than just communication but what is sometimes referred to as communication enabled business process or CEBP.  This is where video, or web collaboration as part of the Unified Communication suite really become core components rather than just add-on services.  The ability to go from a chat to a group chat to an online huddle space with video and desktop sharing; this is a highly touted feature set by many Unified Communication platforms, but how is the use case being defined?

In this article found on No-Jitter, the author further explores this question about platform vs. use-case. Where are we at with the adoption of the collaboration component of unified communication and when may we see it just become part of the Unified Communication experience?

At HB Communication we strive to help businesses do more than just communicate. It is our goal to drive meaningful collaboration that is enabled by technology that drives bottom line results. Connect with us to find out how we may be able to help your business.