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How Can UC Become More Diverse in the Coming Year?

on December 12, 2014

Unified communications (UC) is being embraced by a growing number of businesses across various industries for availing the benefits of team interaction, on multiple channels, from multiple devices. With the advancement of technology, UC options are also increasing, creating an environment of better UC adoption.  Recently AshdownGroup.com featured an article, which reported a study from Ovum, estimating how the UC market will become more diverse despite consolidation over recent years. 

Unified communications (UC) is being embraced by a growing number of businesses across various industries for availing the benefits of team interaction, on multiple channels, from multiple devices. With the advancement of technology, UC options are also increasing, creating an environment of better UC adoption.  Recently AshdownGroup.com featured an article, which reported a study from Ovum, estimating how the UC market will become more diverse despite consolidation over recent years. According to the study, the UC market will expand and grow with the inclusion of new tech developments, which will provide companies with ample opportunities to explore new and more advanced options for their collaboration needs. Hosted UC services are slowly entering the mainstream as they are gaining popularity among large enterprises, with many of them prepared to make big investments in the innovations.

The findings from this study are worth exploring. Let’s take a look at some of them now:

Ovum’s findings pointed to the fact that UC services are often being used along with premise-based solutions. It also shows that applications, like Skype and Google Hangouts, are making video conferencing popular among businesses. Due to HD call quality and improved speed, video conferencing has become the most preferred method to keep in touch with team members across the globe, improving the levels of workplace collaboration significantly. Not only this, today’s video conferencing services are usable across multiple device platforms, enabling teams to collaborate seamlessly using laptops, smartphones, or tablets.   

As knowledge of the benefits of video conferencing becomes more widespread, the demand of video conferencing services has also increased among today’s workforce. More employees are demanding access to these services, but the number of systems supporting the technology is making inter-operability difficult.

Unified Communications in 2015  

According to Brian Riggs, principal analyst of enterprise services at Ovum, “Enterprises considering UC solutions in 2015 will encounter a market undergoing considerable change.” He predicts, “Video will become ubiquitous as consumerization, WebRTC, and other factors make videoconferencing available from any application and any device. Meanwhile UC services will become better enabled to support complex hybrid cloud deployment models.”

Should UC be Included as a Part of Recruitment?

In order to reap the most benefits from their UC adoption, managers need to hire professionals with not only the knowledge of the technology, but also with an experience of improving and innovating various processes while using it.

As UC technology becomes more diverse in the near future, businesses need to look for more ways to integrate it within their processes.

What do you think? Will UC investment become more profitable in the coming years?