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3 Ways of Improving Business Communication Model

on October 10, 2014

While communication is an integral part of any business process for enterprise organizations, moving away from the on-premise data storage and embracing cloud technology can help significantly reduce costs and accelerate profitability, and it can also help spur productivity.

Today’s dynamic business environment holds a set of unique challenges for organizations. Improving productivity, maintaining a steady growth in ROI, coupled with the need to control cost escalations are some of the key business metrics that organizations strive to meet. While communication is an integral part of any business process for enterprise organizations, moving away from the on-premise data storage and embracing cloud technology can help significantly reduce costs and accelerate profitability, and it can also help spur productivity.

Three ways to accomplish this include:

Collaborate in the cloud

For businesses that rely heavily upon collaboration, document exchange, and mobile connectivity, shifting to cloud can be a great way to bring down costs while empowering teams with the ability to connect with their co-workers and customers across multiple devices. It’s predicted that for some industries, as much as 60% of workforce collaboration and communication could be shifted to mobile and cloud. That’s pretty significant! An easy example of how this could work is with your field sales reps. Transaction details and CRM updates could happen in the field, in real time, by making use of mobile devices and cloud, with all team members being able to quickly and easily access information using the devices of their choice.

Reducing the dependence on PBX

Adopting a new IT architecture instead of PBX can call for significant cost reductions as it helps to cut down annual PBX maintenance bills. This also reduces maintenance costs since it shrinks the need for regular software upgrades. Tools that cut down support costs, such as help-desk automation software, and troubleshooting dashboards with improved functionality, also make for good choices. Making changes within the infrastructure by moving out of the PBX module to directory-enabled gateways can lower the cost of maintenance while opting out of the initial license and capacity purchases could lead to even more savings. This represents big changes, especially for the enterprise, but the cost savings and potential for efficiencies are huge-- and too attractive to ignore.  

Communicating on IP network

Contrary to what is suggested by most carriers, shifting from one kind of regulated service to another is hardly a cost-effective strategy. Instead, driving the VoIP traffic to internal IP networks can show a significant rise in savings. Moving VoIP communications to more economical Ethernet backbone providers can help further reduce cost. However, unified communication platforms offer more rooms for saving cost.    

Bottom line, streamlining communication processes within the organization, as well as outside of it, is not so much the way of the future--it’s the way of the present. 

Sources: InformationWeek